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    Thanks for shopping at Ref Warehouse - Australia's only dedicated referee and umpire store! If you are not satisfied with your purchase, we're here to help.

    RETURNS
    You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it (ie: in original packaging with tags still attached). Note: we do not provide returns or exchanges for whistles or compression items.

    Please return to:

    Ref Warehouse
    c/o Returns
    PO Box 229
    Bayswater VIC 3153

    REFUNDS
    Once you have sent back the item we will inspect it and issue notification that we have received. We will immediately inform you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

    EXCHANGES and RETURNS SHIPPING 
    In the event an exchange is requested, buyers will be responsible for paying the return and re-delivery shipping costs. Shipping costs are non­-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In the event that the item is deemed faulty, we will pay both the returns and the re-delivery shipping costs.

    Buyers are welcome to enclosed a prepaid self-addressed satchel accompanying their goods to exchange.

    CONTACT US
    If you have any questions on how to return your item to us, please feel free to contact us.