Thanks for shopping at Ref Warehouse - Australia's only dedicated referee and umpire store! If you are not satisfied with your purchase, we're here to help.
EXCHANGES and RETURNS
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it (ie: in original packaging with tags still attached).
Please allow up to 14 days from receipt of the returned goods to process. During busy times this can take longer and there is no method of prioritising or expediting this function.
Note: due to hygeine reasons we do not provide returns or exchanges for:
- water bottles
- compression or under-garments (including internal belts)
Please return to:
PO Box 229
Bayswater VIC 3153
EXCHANGES and RETURNS SHIPPING COSTS
In the event an exchange/refund is requested, buyers will be responsible for paying the return and re-delivery shipping costs. Re-delivery shipping costs will be charged to the buyer and must be paid prior to the exchange goods being re-shipped. Original shipping costs are non-refundable. In the event that the item is deemed faulty, we will pay both the returns and the re-delivery shipping costs.
Please read the full refund policy here.
If you have any questions on how to return your item to us, please feel free to contact us.